As soon as you place your order, we set up your project and give you access to our online project management system. This will allow you to check the progress of your project and communicate with our team at any time. In case you have any questions about your project, you might need to contact us
What is the ongoing process for briefing?
If I provide my own script, is there also a need for me to provide the ideas of storyboard?
No, you don't have to unless you want to.
What is the payment schedule and terms?
For any videos you can pay 50% Upfront and the remaining balance can be paid later, when you're fully satisfied with our work.
Can I send some video samples that I like?
Yes you can.
Can I make a request basing on the character I personally like?
You may request personalized characters however, it is only available in 2D animation. Whiteboard animation on the other hand requires an addition fee because the video will be more detail and may take time to make.
I want my videos to be private. Will it be fine with you?
No problem, just let us know
What would be the dimensions (px) of my video?
We can send you the video in any dimension you want, but the standard dimension is 1920 x 1080 px
Can you give me a sample of your video as a proposal?
It would be our pleasure to provide for you a small sample of our work.
Will it be okay for you if we require NDA prior to sharing details with icopify?
Yeah sure. Your ideas are protected with us. Please send it over and we'll get it signed.
